Shipping and returns.
What to expect when you order a physical Bagfolio tag.
Effective August 23, 2026
Shipping
Standard shipping to supported U.S. addresses is free at launch. We collect your shipping address during secure checkout and will send important order and shipping updates to your order email. Delivery estimates are not guarantees, and delays caused by carriers, incorrect addresses, severe weather, or events outside Bagfolio’s control may occur.
Order changes and cancellations
Email contact@getbagfolio.com as soon as possible if an address or order detail is incorrect. We will try to help, but personalized orders cannot be changed or canceled after production begins.
Personalized products
Bagfolio tags are made for a specific player card and may contain a unique QR code. Personalized products generally cannot be returned for preference changes after production begins.
Damaged, defective, or incorrect orders
If your tag arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery. Include your order email, a description, and clear photos. After verification, Bagfolio may replace the item or issue an appropriate refund. This policy does not limit rights that cannot legally be waived.
Refund timing
Approved refunds are sent to the original payment method. Banks and card providers may require additional time to post the credit.
Contact
For order help, email contact@getbagfolio.com.